Exchange & Complain
Home » Exchange & Complain
Exchange & Complain Policy for Noor Sarees
Effective Date: [Insert Date]
1. Introduction
At Noor Sarees, we aim to ensure that our customers are fully satisfied with their purchases. If you are not happy with a product or need to file a complaint, we are here to help. This policy outlines how you can request exchanges or file complaints regarding our products and services.
2. Exchange Policy
Eligibility for Exchanges:
- Products can be exchanged if they are unused, in their original condition, and returned with all packaging intact.
- Exchange requests must be made within [insert number] days of receiving the item.
- Exchanges are only applicable for the same product in a different size or color, subject to availability.
How to Request an Exchange:
- Contact us at [insert email or phone number] with your order number and reason for the exchange.
- Once your request is reviewed and approved, we will provide instructions for returning the item.
- After receiving and inspecting the returned product, we will process the exchange. If the item is out of stock, you may choose a different product or request a refund.
Return Shipping for Exchanges:
- Customers are responsible for the shipping costs of returning the product for exchange, unless the item is defective or incorrect.
3. Complain Policy
We strive to ensure that our customers have a seamless shopping experience. If you encounter any issues, feel free to file a complaint.
Types of Complaints We Handle:
- Incorrect or defective product received.
- Delivery issues (e.g., delayed, damaged, or missing items).
- Product does not match the description on our website.
How to File a Complaint:
- Contact us at [insert email or phone number] with the details of your complaint.
- Provide your order number, a description of the issue, and any supporting evidence (e.g., photos).
- We will investigate your complaint and respond within [insert number] business days.
Resolution Process:
- If the complaint is valid, we will offer a replacement, refund, or any other appropriate solution based on the issue.
- We will work to resolve complaints as quickly as possible to ensure your satisfaction.
Contact Information:
- Email: rahman88664422@gmail.com
- Phone: 01612996116
- Address: 457/C khilgaon, Dhaka